Finding the NMEDA Dealer Who’s Right for You

When you are in the market for a handicap accessible vehicle, the mobility dealership you choose can make the transaction easy going or a challenge. Considering the level of investment buying a car can be, choosing the most qualified dealer is essential.

A Quality Assurance Program dealer – one who is experienced in dealing with those with disabilities – can guide you toward the vehicle or equipment for your unique needs and your particular budget.

The Process

Buying a minivan, car or SUV should be an exciting event considering it may be one of the biggest investments that you will make. And while many dealerships might lure you in with sales, searching for the perfect handicap accessible vehicle that fits your needs is worth researching and waiting for if it isn’t in stock.

Selecting the wrong dealership can make your entire experience unpleasant, especially for someone who is dealing a disability. Jumping into an offer too quickly and not asking the right questions can also cause regrets. So consider all your options, ask the right questions, and take your time when searching for a mobility dealership. All NMEDA dealers are quality assurance program accredited and held to the highest industry standards. QAP dealers are a great place to start.

Things to Consider

Below is a helpful checklist of questions to ask when searching for a mobility dealer who fits your needs:

• How long have you been in business? How many conversions do you perform a year? (eight to ten are not enough!)
• Are previous customers happy? Ask for a contact list of people who had similar needs and call them. Read online reviews about customer service.
• Do you offer financing? Many automobile manufactures offer rebate programs toward the purchase of adaptive equipment.
• Do you offer on-site repairs for wheelchair vans, adaptive cars or SUVs?
• Do you offer rentals or lease handicap vans? You may need to lease a van for a short term. Look for easy termination.
• Do you offer 24-hour emergency service? NMEDA has a Quality Assurance Program (QAP) that is the only nationally recognized accreditation program for the adaptive mobility industry. All NMEDA dealers provide 24-hour emergency service.
• Do you take trade-ins? If you already own a vehicle, that will make it easier.
• What is the warranty like? (They can range from 3-year 36,000 miles to 5-year 60,000 miles.)
• Do your technicians attend classes yearly for the latest technology?
• What is the vehicle maintenance schedule like?
• Do you offer a buy-back plan?

Feel free to print out this list for future reference, good luck with your search!

The National Mobility Equipment Dealers Association (NMEDA) is an advocate for mobility and accessibility for drivers with disabilities. If you need help with converting or buying a handicap accessible car, truck or van, please consider one of our Quality Assurance Program mobility equipment dealers. Find a dealer near you: https://nmeda.org/consumer-resources/dealer-locator/