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#008 |
Date: 03/31/25 |
On-Site QAP Audit Update
Effective immediately, all on-site QAP Audits will include an inspection of physical customer files.
In an effort to ensure all jobs completed under the scope of QAP are entered into QAPx or Docutrack. The audit firm, Twining, has been instructed to pull a random sample of a minimum of 8 physical customer files for inspection.
The inspection of each file will be checked for the following:
- Identify if the work completed falls under the scope of the QAP, if yes;
- Verify the job has a QAP Label number assigned, and;
- Verify the job has been submitted successfully in QAPx or Docutrack.
At the auditor’s discretion, and depending on the equipment installed, the inspection may additionally include:
- Verification of the driver’s license.
- Verification of the DRS assessment report/prescription.
- Verification of any other required item as noted in QAP Rules Section VII.D [Customer File].
After the inspection is complete, if the auditor finds any of the 8 applicable jobs were not (a) assigned a QAP label number or (b) were not entered in QAPx or Docutrack. The auditor will log as a Minor finding on the audit report and pull a second random sample of 8 customer files for inspection. If any of the next 8 files have any nonconformances for (a) or (b), the auditor will log as a Major finding and the remaining files can be subject to 100% inspection at the auditors discretion to determine there is a systemic job entry or label assignment concern.
At the completion of the audit, and after the audit report is submitted to NMEDA. NMEDA will reach out to the dealer’s QAP Contact with any required corrective action or change in QAP status if warranted.
Find all Bulletins here: QAP Bulletin Archive