State Voc Rehab Updates - NMEDA

Temporary State Agency Service Changes: COVID-19

Procedure & Policy Adjustments to State Agency (VR) Provisions of Driver Rehabilitation/ Vehicle Modification Services

This information is current as of 06/25/20. Individual state policies/procedures will be updated as additional information is received.

ADRS is open for direct services (with CDC precautions in place).

ADES is open.  Clients and vendors are being asked to assess their comfort levels for interactions and to schedule related activities accordingly.

DOR is open and seeing clients for evaluations and vehicle work.  Staff must always wear PPE (at least a face mask) when near the client, and vendors are encouraged to do the same.

DVR is currently serving clients and working with vendors, although some physical locations remain closed.

ADS field offices remain closed to the public.  Staff are working remotely but the agency is continuing to provide services.

DOL offices are operating but remain closed to the public.

Local VR offices are closed to the public.  VR representatives are available by phone and/or email, not in-person.

GVRS has begun transitioning into Phase One of the state’s reopening.  Physical office locations are open to the public by appointment only.  Services are also being conducted virtually or over the phone.

IDVR offices are open by appointment only and request that all visitors wear masks.  Operations continue but social distancing protocols remain in place for staff, clients, and vendors.

DRS offices are open depending on which health region they are located in.  Four health regions (Northwest, North-Central, Central, and Southern) have been established throughout the state, and offices that are open/providing in-person services must follow IDPH and CDC approved safety guidance.

VR services are available and are being provided in-person and via video, telephone, and email.

IVRS continues to provide intake, eligibility, plan development, and service delivery to clients.  In-person meetings with clients and vendors are conducted on a case-by-case basis.  Staff remain available via phone, email, or virtual meetings.

DCF offices remain closed to the public with most staff working remotely until further notice.  Applications for assistive technology and driver rehabilitation/vehicle modification services are still being accepted and reviewed.

OVR is providing services via telecommunication when possible.  Recognizing that some services require face-to-face contact, OVR is allowing for – but educating clients regarding – the potential health risk of in-person contact.

LRS Offices are open on a region-by-region basis.  Regional counselors and case managers should be contacted directly regarding office closures and/or service provision guidance.

BRS offices are open with limited hours.  Benefits and service requests are being processed as normal.

DORS provision of in-person services – including adaptive driving assessments, adaptive driving training, assistive technology assessments and trainings, and vehicle modification services – is scheduled to resume on July 6.  Note that DORS field offices will remain unavailable for providers to schedule or provide training, meetings, and/or assessments.  Service sites must be compatible with CDC guidelines regarding the use of face coverings and social distancing, and must also be accessible.

MRS offices remain closed to in-person meetings until further notice.  Staff are available and providing support and services to vendors and clients by phone and email.

MRS offices are gradually resuming in-person work and activities that were suspended under the Governor’s prior orders.  Remote work is being promoted and in-person meetings are restricted, with strict safety guidelines in place for open offices.

DHS is providing service delivery through phone or other interactive technology when in-person consultations or meetings are not possible.

All MDRS offices statewide are providing services but are open by appointment only.  Masks and social distancing are required, and temperatures may be taken.  Clients are still being encouraged to utilize phone or email for communications and to take precautions when direct vendor contact is necessary.

DESE offices have begun reopening, with most VR offices currently open to the public.  Office staffing is gradually increasing, and services are now being offered in-person while remote service delivery is still an option.  It is recommended that local offices be contacted to confirm their reopening status.

In-person meetings have resumed, and Nebraska VR continues conduct VR operations with as little disruption as possible.

New Hampshire
VR continues to work remotely, connecting with clients and vendors by phone or email.  Remote assessments, planning, and other resources continue to be provided to clients during this time.

New Mexico
DVR counselors and staff are primarily working remotely to provide services by phone and online.  Referrals for services may be submitted via NMDVR’s referral website.  Vendors are asked to submit billing requests and/or invoices via email to their respective DVR office contact, and staff will continue to process payment requests as timely as possible.

New York
ACCESS-VR’s district office remains closed and is not holding in-person meetings.  VR counselors are available via email or telephone, and client applications are being accepted online.  With New York City in Phase One of reopening and the rest of New York State in Phase Two of reopening, it is recommended that clients and vendors contact their district office for specific information and guidance.

North Carolina
Many DVR field staff continue to work remotely, with driver/equipment trainings and client meetings being conducted virtually when possible.  Previously postponed installations and fittings are resuming, and bids are being evaluated and awarded.

OOD offices support remote service delivery methods that consider the comfort levels of both the participant and the provider.  Service delivery is not currently permitted to take place in participants’ homes, within their personal vehicles, or in unsecured public spaces.  OOD is listening to providers and considering additional flexibilities in order to continue supporting clients during this time.

VR offices are closed to the public, though new client intakes have resumed.  Technology is still being utilized as much as possible in order to continue and complete existing work for current clients.

Rhode Island
ORS staff and counselors continue to work remotely and use all virtual tools to do so.  In-person activities (driver evaluations, equipment training) and other ORS-approved activities –  including vehicle modifications, inspections, deliveries, etc. – should be arranged by all parties and by appointment.

TWC is currently open and conducting business remotely if possible.  Some offices are closed for in-person access while others are limiting hours or are open by appointment only. TWC encourages calling before visiting any office and will be available to clients and vendors via email/telephone to maintain continuity of services.

Independent Living and Assistive Technology Program staff continue to mostly work remotely.  In-person driver evaluations and driver trainings remain suspended until further notice.

VR offices are not meeting in-person with customers or vendors, and all contact is being conducted via phone, email, text, Skype, and FaceTime.  Client referrals are still being accepted and should be submitted to the VR office in Waterbury.

DVR offices remain closed to the public.  Staff are offering support and services to customers by phone or other remote methods, and are working with vendors to maintain services while mitigating exposure.

Wisconsin DVR offices remain closed to the public.  While in-person services remain suspended, DVR staff continue to provide available services by phone and email. Current DVR consumers and vendors are encouraged to contact their assigned DVR staff person directly to determine the status of service provision.