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24 Hour Service
ADA Compliant Facilities
Category Changes
Floor/Roof & Door Manuals
Late Payments
NHTSA “Make Inoperative”
NMEDA/RADCO Labels
Quality Assurance Checklist
Quality Control Manual Changes
Research & Development Fees
SAE Standards
Scales
Subcontracting Work to Other
Dealers
Tire Labels
Transferring a Lift to a New
Vehicle
What is the requirement for 24 hour service? back to menu
Every NMEDA QAP dealer must
provide customers with 24 hour, seven-day-a-week service. QAP dealers shall
have a system in place which allows customers easy access to an after-hours
answering service, or service telephone number, or service beeper number.
Dealers must respond to a service call promptly, and provide emergency
assistance as warranted. This system must be outlined in writing, and kept in
each dealer’s QAP manual. An outline of the requirement is as follows:
The after-hours service
person shall:
1.
Respond promptly to a service call.
2. Verify
that the situation is not life threatening.
3. Confirm whether or not the problem is related to the conversion.
4. Attempt to talk customer through a corrective action / emergency backup
procedure.
5. Confirm
that the customer has completed the necessary corrective action and can
safely get home, and
advise the customer to call again with any other problems.
NOTE: If the customer can
not complete the corrective action, the dealer must advise the customer that a
service person will be dispatched.
If an after-hours service
person must be dispatched for a road call:
a. The
service person shall confirm that the customer is in a safe location, and
confirm
any directions needed to find the customer.
b. The
service person shall inform the customer that the emergency service will likely
be a temporary repair,
intended only to get the customer safely home. Therefore,
a subsequent service appointment must be scheduled during normal
service hours.
c. The
service person shall confirm his or her approximate arrival time.
d. The
service person shall confirm the approximate cost of the service call (if the
service is not covered under warranty).
Where can I find information on ADA
laws affecting small businesses?
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You can find information on
ADA Compliance by clicking on the following link:
http://www.usdoj.gov/crt/ada/smbusgd.pdf
What do I need to do to drop or add a QAP category? back to menu
In order to drop a category,
you must contact Kristen at the NMEDA office by calling (800) 833-0427. If you
would like to add a category, you must furnish NMEDA and RADCO with any
additional documentation (i.e.- welding certificate for Structural category) and
make the changes to your Quality Control Manual.
When do I get my Lowered
Floor/Raised Roof & Door Manuals? back
to menu
You are eligible to receive
your manuals when you pass your initial inspection and receive your certificate
of accreditation as a Structural Vehicle Modifier. To order these manuals, you
must send the $630.00 Research & Development fee (annual) to NMEDA at the
following address:
NMEDA
3327 W. Bearss Ave.
Tampa, FL 33618
Note: For more
information on associated fees, see Research & Development Fees.
What if I’m late with my QAP Fee or
Research & Development payment?
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menu
If a dealer
is thirty days past due in paying annual fees for participation in the Quality
Assurance Program, Research & Development fees and/or fees owed to RADCO,
accreditation can be terminated.
Where can I find the “Make Inoperative”
form? back to menu
The “Make
Inoperative” form can be found and printed from the following link:
http://www.nmeda.org/forms/make_inoperative.html
Where can I purchase “Make Inoperative”
labels and how much do they cost? back to menu
You can
purchase “Make Inoperative” labels from NMEDA by filling out the supply order
form (http://www.nmeda.org/forms/SupplyOrderForm0707.pdf)
and faxing it to (831) 962-8970 for $0.25 per label.
Where do I purchase NMEDA/RADCO
labels and when should I apply them?
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NMEDA/RADCO labels must be
purchased from RADCO’s California office by calling (562) 272-7231 for $6.00 per
label. Monthly label reports (cover page only) should also be sent to this
office at the address below:
RADCO, Inc.
3220 E. 59th St.
Long Beach, CA 90805
NMEDA/RADCO labels
must be
placed on all vehicles modified and/or sold by the dealer.
Who should sign off on the Quality
Assurance Checklist if I’m the only technician?
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If in the rare case that there
is only one person qualified to check the work that is done in the shop, that
technician must sign off on their own work. In any other case, another
qualified technician must sign off on the checklist.
When should I update my Quality Control
Manual? back to menu
Your
Quality Control Manual should be updated any time your address changes, you have
a change of employee/s, or there is a change in ownership. You do not have to
redo the entire manual, however. All you are required to do is send the
addendum to Kristen Clevidence at NMEDA by fax to (813) 962-8970 and Bill
Roeling at RADCO by fax to (813) 243-1314.
What is the Research & Development
fee? back to menu
The annual
Research & Development fee ($630.00) is billed to all QAP Structural modifiers
to fund testing for the development of the Lowered Floor and Raised Roof & Door
Manuals.
Which SAE Standards should I
purchase? back to menu
You are
required to have the following SAE Standards on hand in your shop at all times:
J554, J553, J541, J378, J258, J163, J156, J2094, J2093, J2092, J1903, and J1725.
Where can I purchase these SAE Standards? back to menu
The
required SAE documents can be purchased by clicking on the following link:
http://store.sae.org/jpaks
Where can I purchase four-corner scales? back to menu
The Computer Scales DX model
72636 can be purchased from Longacre Racing by clicking on the following link:
www.longacreracing.com or by calling (800) 423-3110.
Can I subcontract work to other
dealers? back to menu
Yes, but it
must be another QAP Accredited dealer. Shops that subcontract structural
modifications in their entirety will not be considered Structural Modifiers.
Shops performing structural modifications that subcontract only their welding to
certified welders will be considered Structural Modifiers.
When do I use the tire labels and where do I purchase
them? back to menu
The tire labels and cargo
carrying capacity labels can be purchased from NMEDA by faxing the supply order
form (http://www.nmeda.org/forms/SupplyOrderForm0707.pdf)
to (813) 962-8970. For information on when to use these labels, please click on
the following link:
http://www.nmeda.org/110%20Full%20Information.pdf
If I install a client’s old lift into their new
vehicle, does the lift have to be compliant with FMVSS 403/404? back to menu
The 403 requires that the lift
manufacturer meet performance and safety requirements
for all lifts they produce
- the 403 requirements do not affect the installer. The lift you
are
transferring does not have to be 403 compliant if it was manufactured prior to
the 403 coming into effect. The 404 requires that lifts installed in new (untitled)
vehicles be 403 compliant and be installed as per the manufacturer's
instructions. If the vehicle you will be moving the lift to is titled,
you do not legally have to install the lift to be compliant with 404.
For more
information on FMVSS 403/404 click on the following link:
http://nmeda.org/forms/nhtsa_news.html
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